Subscription Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your subscription, we offer a 60-day money-back guarantee on your first order. Here's how it works:

Subscription Cancellation

• You may cancel your subscription at any time as long as it is at least 14 days before your next scheduled shipment.
• Cancellations must be submitted through your account settings on our website or by contacting our customer support team at support@getmendmd.com.
• Once canceled, your subscription will not renew, and no further charges will be applied.

60-Day Money-Back Guarantee

• If you're not satisfied with your product, you can request a full refund within 60 days of receiving your first order.
• To qualify for a refund, simply contact our customer support team at support@getmendmd.com with your order details, and we will assist you in processing the refund.
• The refund applies to the full product cost. Shipping fees are non-refundable.

How to Request a Refund

• Contact customer support at support@getmendmd.com within 60 days of receiving your order.
• Provide your order number and reason for the refund request.
• Follow any instructions provided by our team for returning the product (if applicable).

Modifying Your Subscription

• You can change your subscription frequency, skip a shipment, or update your shipping address at any time through your account dashboard.
• Changes must be made at least 14 days before your next scheduled shipment to take effect for that cycle.
• For assistance with subscription changes, contact support@getmendmd.com.

Exclusions

• The 60-day money-back guarantee applies to your first order only.
• Subsequent subscription orders may be returned within 30 days of delivery if unopened.
• Items purchased during promotional events may have specific refund terms outlined at the time of purchase.

Customer Support

• Email: support@getmendmd.com
• Response Time: Within 24 hours
• Business Hours: Monday - Friday, 9am - 5pm EST

Your satisfaction is our priority, and we're here to help if you have any questions about the process.