Refund Policy

Return & Refund Policy

At MendMD, we want you to feel confident in your purchase. We understand that sometimes things don't work out exactly as planned, which is why we've created a straightforward and fair return policy.

60-Day Money-Back Guarantee

You have 60 days from the delivery date to initiate a return. Here's what you need to know:

Return Requirements:

  • Valid proof of purchase
  • Item must be purchased from getmendmd.com
  • Unopened bottles accepted within the 60-day window

How to Start Your Return

  1. Email us at support@getmendmd.com with:

    • Your order number
    • The items you wish to return
    • Reason for return

  2. Our team will respond within 24 hours with return instructions

  3. Once approved, you'll receive a return shipping address

  4. Package your return securely

Refund Process

Once we receive your return:

  • Quality check completed within 48 hours
  • Refund processed to original payment method within 3-5 business days
  • Bank processing time: 5-10 additional business days
  • Confirmation email sent once refund is issued

Refund Includes:

  • Full product price
  • Original shipping cost (if return due to our error)
  • Return shipping costs (if return due to our error)

Damaged or Incorrect Items

Found an issue? We're here to help:

  • Inspect all items immediately upon delivery
  • Document any damage with photos
  • Contact support@getmendmd.com within 48 hours of delivery
  • Include order number and detailed description of the issue

We'll expedite replacement items or process immediate refunds for damaged or incorrect merchandise.

Subscription Orders

If you are on a Subscribe & Save plan:

  • You may cancel your subscription at any time with no penalties
  • Cancellations must be made at least 14 days before your next shipment date
  • The 60-day money-back guarantee applies to your first order
  • Subsequent subscription orders may be returned within 30 days of delivery if unopened

To cancel or modify your subscription, email support@getmendmd.com or manage your subscription through your account dashboard.

Special Considerations

International Returns

  • Custom duties and taxes are non-refundable
  • Return shipping costs are the responsibility of the customer for international orders
  • Contact support@getmendmd.com for country-specific guidance

Need Help?

Our customer service team is ready to assist:

  • Email: support@getmendmd.com
  • Response Time: Within 24 hours
  • Business Hours: Monday - Friday, 9am - 5pm EST

Your Satisfaction Guarantee

We stand behind MendMD 100%. If you're not completely satisfied with your purchase within 60 days, we'll make it right. No questions asked. That's our promise.